November 26, 2017

Big Sky Shuttle Policies

Below are our Big Sky Shuttle policies for guests traveling on our airport shuttle service to/from Bozeman Yellowstone International Airport (BZN) and a Big Sky resort, as well as policies for riders booking our private car/black car service. We encourage all guests to review the Big Sky Shuttle policies before traveling with us. Big Sky Shuttle policies outline rates, terms and conditions, as well as other requirements for our guests.

AIRPORT SHUTTLE SERVICE POLICIES

MINIMUM RIDER POLICY: Every Big Sky Shuttle Luxury Airport Shuttle scheduled time will have a minimum of five (5) riders required for the Luxury Coach rate. If that minimum is not met, you will receive an email alert 48 hours before your scheduled trip alerting you the trip has been canceled.

AIRPORT PICK UP: Your driver will arrive 20-30 minutes BEFORE trip departure at BZN to facilitate loading. All Bozeman Airport Departures will leave at the scheduled time. Your driver and Big Sky Shuttle Luxury Coach will be at the bus loading area. All our coaches are black and have our BSS logo on the back-side window. If weather is inclement please wait inside until you see the coach arrive for loading.

BIG SKY PICK UPS: Please be at your pick-up location on time. The BSS Luxury Coach will not wait for late arrivals.

**Big Sky Shuttle, Inc. will not be responsible for missed flights at any airport that are a result of inclement weather, unforeseen road closures, highway construction, unusually heavy traffic, or any other conditions that are out of the control of Big Sky Shuttle, Inc., not limited to but including equipment issues.   Please be aware that in our mountain environment, weather and unforeseen road closures or accidents causing delays can severely effect travel times.  This is particularly relevant during Holidays and peak days during each season.

**Big Sky Shuttle, Inc. will not be responsible if a guest misses their pick-up time at any Pick-Up location stops in Big Sky. Missed pick-ups are non-refundable. Based on availability, we will do our best to accommodate you on another scheduled trip.

RESERVATION & CANCELLATION POLICY: All reservations must be booked and paid by Credit Card at the time of booking. We will accept Luxury Coach reservations as long as there are seats available.

* Non-Refundable if cancelled inside 24 hours of travel date/time. Fully refundable if cancelled outside 24 hours of travel date/time.

We will make every effort to accommodate a change to your reservation but cannot guarantee availability.  This effort does not waive any NON-REFUNDABLE policy.

Rates, Terms & Conditions: All fares are subject to change. Each fare includes a $5 or 10% gratuity for the driver. Our drivers are the best and they work hard. Please give them an extra tip if you are so inclined! All airport services provided by Big Sky Shuttle, Inc. Luxury Coaches are subject to a $1.50 per person airport fee for arrival service at BZN. Airport concession fees are not subject to discount or negotiation. Promotions and/or discounts cannot be combined.

Bag Policy: Each guest will be limited to 3 bags each, including one carry on, one sports equipment (oversize requires advance notice) and one regular piece of luggage.  Big Sky Shuttle, Inc. must be notified at the time of reservation if you have additional luggage or oversized luggage. Additional charges may apply.

Missed Flight Policy:  Should your flight be delayed or your luggage lost causing you to miss your BSS Luxury Coach reservation depart time from Bozeman Airport, your reservation is Non-Refundable. If we have another availability for you either on another scheduled trip or a Private Ride we will accommodate your trip. Should you request a private Ride there will be an upcharge for the transfer.

Pet Policy: Pets are not permitted on our Luxury Coaches.

Minors:  All children under the age of 16 must be accompanied by an adult or guardian 18 years or older in all Big Sky Shuttle, Inc. vehicles.  No exceptions.

Child Seats:  Big Sky Shuttle, Inc. does not provide any form of child car seats for our Luxury Coaches. Our Luxury Coaches do have seat belts so you may bring your own car seat. If your child is in a seat the full fare applies. Should you choose to hold an infant on your lap you will not be charged a fare for the child only if he or she is under 2 years old.

Seat Belts:  All riders, regardless of age, must wear seat belts while traveling with Big Sky Shuttle, Inc.

Vehicle Choice:  Big Sky Shuttle, Inc. may at their discretion, change your vehicle between a Luxury Coach, Yukon Denali XL or a Luxury Nissan 4×4 depending on bookings.

Damage Policy: Big Sky Shuttle, Inc. reserves the right to charge a fee for excessive damage to our vehicles or fleet caused by any guest or guests.  For excessive cleaning, a minimum of $250.00 will be charged to the guest.  For excessive damage to the interior or exterior of the vehicle caused by a guest, including but not limited to the body of the vehicle, leather seats, windows, DVD players, sun roofs and any and all mechanics or amenities on board, Big Sky Shuttle, Inc. reserves the right to charge any guest or guests the amount to correct, repair or replace any said damage.

Big Sky Shuttle, Inc. reserves the right to change or amend the above policies at any time.


PRIVATE CAR SERVICE POLICIES

AIRPORT PICK UP: Your driver will arrive 30-45 minutes AFTER your flight arrives at BZN. If you have your luggage please meet your driver in the lounge across from the escalator/stairs. Your driver will have a sign with your name. We prefer you wait inside for your comfort. If you are outside our vehicles are black and have the BSS logo on the side.

RESERVATION & CANCELLATION POLICY: All reservations must be booked and paid by Credit Card at the time of booking. Reservations require a 48-hour advance booking either thru our website or by phone. We will accept reservations within the 48 hours prior to travel if we have availability and they are NON-REFUNDABLE.

* Non-Refundable if cancelled inside 48 hours of travel date/time. $25 cancellation fee outside 48 hours of travel date/time.

* 2+ Vehicle Groups or Charters, Luxury Coach Charters or Private YNP Tours are Non-Refundable if cancelled inside 14 days prior to travel date/time. Cancellation outside 14 days of travel date/time will be a 10% cancellation fee.

We will make every effort to accommodate a change to your reservation but cannot guarantee availability.  This effort does not waive any NON-REFUNDABLE policy.

Grocery Stops: Big Sky Shuttle, Inc. will charge $10 per vehicle for a grocery stop of 20 minutes. Groceries must be PRE-ORDERED per our instructions. Big Sky Shuttle facilitates this service but does not order or pay for groceries for guests. Groceries stops without pre-order will be automatically charged to the guests credit card at $100 per hour in 15 minutes increments.

Reservations are not fully confirmed at the time of booking.  You will receive a second notification once your reservation has been accepted.

Reservations for all Big Sky Shuttle, Inc. vehicles are subject to wait time charges due to extra stops requested by guests.  Wait time will be automatically charged at $100.00 per hour per vehicle and will be billed in 15-minute increments.

Missed Flight Policy:  Big Sky Shuttle, Inc. tracks your flights and will make every effort to arrive on time for your airport arrival and departure. Due to regular extreme weather in our travel area, please be prepared for departures to leave earlier than scheduled should we deem that necessary and should we have a vehicle available for an earlier departure.   Big Sky Shuttle, Inc. will not be responsible for missed flights at any airport that are a result of inclement weather, unforeseen road closures, highway construction, unusually heavy traffic, or any other conditions that are out of the control of Big Sky Shuttle, Inc.  Please be aware that in our mountain environment, weather and unforeseen road closures or accidents causing delays can severely effect travel times.  This is particularly relevant during Holidays and peak days during each season.  Should there be a closure in the Gallatin Canyon affecting or prohibiting travel, the only available route is south to Highway 287, west thru Ennis to Four Corners and north to Gallatin Field.  This route can take at least 2.5 hours one way to Gallatin Field.  Should our guests require this accommodation, there is no guarantee we can facilitate this request, but Big Sky Shuttle, Inc. will make every effort to do so if requested.  The original fare for the trip will be amended appropriately based on mileage and/or hours of travel.  Under any conditions, availability for last minute changes may be unavailable.

Lost Luggage: Upon arriving at the airport, if your luggage has been lost, we understand that can be a frustrating experience after a long day of travel. Your chauffeur will be happy to wait while you check with the airline and arrange for your luggage to find you. There will be no extra charge for this courtesy service.

Pet Policy: Pets are permitted on board with advance notice at the time of reservation.  Pets must be in their own carrier.

Minors:  All children under the age of 16 must be accompanied by an adult or guardian 18 years or older in all Big Sky Shuttle, Inc. vehicles.  No exceptions.

Child Seats:  Big Sky Shuttle, Inc. will provide, when available, an all in one child seat upon reservation request.  In the state of Montana, all children under the age of 6 or weighing less than 60 pounds are required by law to ride in a federally approved safety seat or booster. Should your reservation take your travel out of the state of Montana we will check the state requirements for you.

**For travel to West Yellowstone:  This route takes your trip through Yellowstone Park and Wyoming on Highway 191 south to West Yellowstone.  Wyoming law is as follows for children and varies slightly from Montana Law.  Please be aware of the difference.

Wyoming Safety Law: “Children must be properly restrained whether in a rear-facing, forward-facing, or booster seat. Depending on the age, weight and height of your child, you will have different requirements. Generally children 8 years old and younger must be in a child seat in the back of the car.”

Seat Belts:  All riders, regardless of age, must wear seat belts while traveling with Big Sky Shuttle, Inc.

Bag Policy:  Each guest will be limited to 3 bags each, including one carry on, one sports equipment (oversize requires advance notice) and one regular piece of luggage.  Big Sky Shuttle, Inc. must be notified at the time of reservation if you have additional luggage or oversized luggage. Additional charges may apply depending on the number of guests.

Vehicle Choice:  Big Sky Shuttle, Inc. may at their discretion, change your vehicle between a Yukon Denali XL and a Luxury Nissan 4×4 or Luxury Coach depending on availability.

Rates, Terms & Conditions: All fares are subject to change. Promotions and/or discounts cannot be combined. All airport services provided by Big Sky Shuttle, Inc. are subject to a $4 per vehicle airport fee for arrival service at Gallatin Field. Airport concession fees are not subject to discount or negotiation.

Damage Policy: Big Sky Shuttle, Inc. reserves the right to charge a fee for excessive damage to our vehicles or fleet caused by any guest or guests.  For excessive cleaning, a minimum of $250.00 will be charged to the guest.  For excessive damage to the interior or exterior of the vehicle caused by a guest, including but not limited to the body of the vehicle, leather seats, windows, DVD players, sun roofs and any and all mechanics or amenities on board, Big Sky Shuttle, Inc. reserves the right to charge any guest or guests the amount to correct, repair or replace any said damage.

Big Sky Shuttle, Inc. reserves the right to change or amend the above policies at any time.